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FREQUENTLY ASKED QUESTIONS
What does "gourmet" mean?
"Gourmet" means the "best" - relating to or preparing high-quality food that is sophisticated, rare, or meticulously prepared.
What is your return policy?
Your product is shipped to you from a distributor. Each distributor has its own return policy and should be contacted for the return policy. Purchaser is responsible for all shipping costs on exchanges or returns.
How do I know it is safe to purchase online?
The software we use requires customers to register with us when they purchase for the first time. This protects both the seller and the customer from fraud. Registration is quick and easy, and is only required once. Each customer must select a personal password, which will help ensure against fraudulent use of your credit card. In addition, all merchants using the Paymentech Merchant Account to process credit cards have passed rigorous credit checks and are required to have a valid business bank account. If you have any other questions about this, feel free to call or e-mail us any time.
What forms of payment do you accept?
You may pay for your shoes by Credit Card, Money Order, or Personal Check. (We may soon offer the option to pay by PayPal as well.) We currently accept Master Card and Visa via a Secure Sockets Layer (SSL) connection. (For more on security, see next question.) When you purchase an item, you will be asked to fill out a form to register you as a customer so that we can verify your payment. If paying by check or money order, you may make it payable to Gourmet Manor.
Is it safe to use my credit card on your site?
Yes. It is very safe. Our store software uses SSL (Secure Sockets Layer) technology to protect your credit card and personal information while being submitted over the Internet. This means your information is encrypted in a secret code while being transmitted. SSL is the universal standard for encrypting communications on the Web. Information is encrypted when you submit it, and decrypted by the financial institution upon receipt, protecting it from interception in transit. In addition, all encrypted data is protected with a mechanism for detecting tampering while being transmitted. This means customers can confidently and safely submit personal data over the Internet, knowing SSL will keep it private and confidential.
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